Effective Date: 7 December, 2024

Woofwolds Ltd (“Woofwolds”, “we”, “us” or “our”) respects your privacy. When it comes to

your personal information, we believe in transparency, not surprises. That’s why we’ve set

out here what personal information we collect, what we do with it and your choices and

rights.

The Woofwolds website (www.woofwolds.com) is hosted via Squarespace platform, and any

information provided via our website will be stored in accordance with the Squarespace

privacy policy (https://www.squarespace.com/privacy).

1. Some key terms

In our Privacy Policy, when we refer to “Users”, we mean our customers who use our

Services, including visitors to our website. The users, visitors and customers of our Users’

sites are “End Users”.

2. How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use

for our own purposes (i.e., where we are a controller), such as when you book any sessions

via our website information and information about how you use and interact with our

Services, including information you submit to our customer support as well as certain

information relating to your End Users. This Privacy Policy also includes the right to object to

certain types of processing we carry out (see Section 7 below to find out more).

We use cookies and similar technologies. Our Cookie Policy describes what we do in that

regard.

3. Personal information we collect

We collect various personal information regarding you or your device. This includes the

following:

• Information you provide to create an online booking, specifically email address, first

name and last name, your address and contact number and emergency contact

details (including their name and contact number);

• Information on your dog, including its name, breed, age, whether its sprayed or

neutered, medical information (related to vaccinated, allergies and medical

conditions);

• Information you provide if you book for Paid Services. For most Paid Services, this

will include your billing address as well as a portion of your payment information

which is provided to us from our payment processor (such as the last four digits, the

country of issuance and the expiration date of the payment card).

• The emails and other communications that you send us or otherwise contribute, such

as customer support inquiries or posts to our customer message boards or forums.

Please be aware that information on public parts of our sites is available to others.

• Woofwolds use the Squarespace Payments Services through the Services, in

accordance with the Squarespace Payments Terms, additional information to set up,

manage and provide the Squarespace Payments Services and integrate them with

the Processor Services (as defined in the Squarespace Payments Terms), including

information about you and your business, such as bank account details, name,

address, phone number, date of birth, social security number, tax identifier (EIN),

photo identification and nationality.

• Information from your use of the Services or, where you are an End User, from your

use of Users’ sites. This includes: IP addresses, preferences, web pages you visited

prior to coming to our or our Users’ sites, information about your browser, network or

device (such as browser type and version, operating system, internet service

provider, preference settings, unique device IDs and language and other regional

settings), information about how you interact with the Services and our Users’ sites

(such as timestamps, clicks, scrolling, browsing times, searches, transactions,

referral pages, load times, and problems you may encounter, such as loading errors).

4. How we collect personal information

We obtain personal information from various sources. We do this in three main ways:

• You provide some of it directly (such as by providing your and any dog related

information when booking any of our services).

• We record some of it automatically when you use our Services or Users’ sites

(including with technologies like cookies).

• We receive some of it from third parties (when you make payments to us using our

payment processor or via a mobile app store).

We’ve described this in more detail below.

a. Personal information you provide

When you use our Services, we collect information from you in a number of ways. For

instance, we ask you to provide your full name, address, contact number and email address

in order to make online bookings via our website. We also maintain your marketing

preferences and the emails and other communications that you send us or otherwise

contribute, such as customer support inquiries or posts to our customer message boards or

forums.

Sometimes we require you to provide us with information for contractual or legal reasons.

For example: if you make payments to Woofwolds via Stripe (the Squarespace Payments

Services) through the Services, in accordance with the Squarespace Payments Terms, in

order to provide the Squarespace Payments Services and to comply with our contractual

and legal obligations, we collect additional information related to the Squarespace Payments

Services and Processor Services, including information about you, such as bank account

details, name, address, phone number, date of birth, social security number, tax identifier

(EIN), photo identification and nationality. We’ll normally let you know when information is

required, and the consequences of failing to provide it. If you do not provide personal

information when requested, you may not be able to use our Services if that information is

necessary to provide you with the service or if we are legally required to collect it.

b. Personal information obtained from your use of our Services

When you use our Services, we collect information about your activity on and interaction with

the Services, such as your IP address(es), your device and browser type, the web page you

visited before coming to our sites, what pages on our sites you visit and for how long and

identifiers associated with your devices. If you’ve given us permission through your device

settings, we may collect your location information in our mobile apps.

If you are an End User of our Users’ sites, we also get information about your interactions

with their sites, though we use this in anonymous, aggregated or pseudonymized form which

does not identify you directly. We use this data to evaluate, provide, protect or improve our

Services (including by developing new products and services).

Some of this information is collected automatically using cookies and similar technologies

when you use our Services and our Users’ sites. We let our Users control what cookies and

similar technologies are used through their sites (except those we need to use to properly

provide the Services, such as for performance or security related reasons). You can read

more about our use of cookies in our Cookie Policy. Some of this information is similarly

collected automatically through your browser or from your device.

c. Personal information obtained from other sources

If you sign up for Paid Services directly with us, we obtain limited information about your

payment card from our payment processor, such as the last four digits, the country of

issuance and the expiration date. Currently, our payment processor is Stripe. Stripe uses

and processes your complete payment information in accordance with Stripe’s privacy

policy.

5. How we use your personal information

We use the personal information we obtain about you for the following purposes:

• Provision of the Services to Users. Create and manage your bookings, provide

bespoke Services, process payments and respond to your inquiries. Woofwolds use

the Squarespace Payments Services through the Services, in accordance with the

Squarespace Payments Terms, to set up, manage and provide the Squarespace

Payments Services, integrate them with the Processor Services and to initiate

Transactions (as defined in the Squarespace Payments Terms) on your behalf.

• Communicating with you. Communicate with you, including by sending you emails

about your booking transactions and Service-related announcements.

• Customising the Services. Provide you with customised services. For example, we

use your location information to determine your language preferences or display

accurate date and time information. We also use cookies and similar technologies for

this purpose, such as remembering which of Your Sites you most recently edited.

• Security. Ensure the security and integrity of our Services. Woofwolds use the

Squarespace Payments Services through the Services, in accordance with the

Squarespace Payments Terms, conduct fraud and risk monitoring, verify your

identity, determine if you are eligible to use certain Squarespace Payments Services,

and investigate fraud, mitigate financial loss or other harm to you, other Users or your

or their End Users.

• Protection. Protect our and others’ interests, rights and property (e.g. to protect our

Users from abuse).

• Complying with law. Comply with applicable legal requirements, such as tax and

other government regulations and industry standards, contracts or law enforcement

requests. If you use the Squarespace Payments Services through the Services, in

accordance with the Squarespace Payments Terms, these legal requirements include

know your customer, anti-money laundering or anti-terrorism laws.

We process your personal information for the above purposes when:

• Consent. You have consented to the use of your personal information in a particular

way for purposes of providing our Services. When you consent, you can change your

mind at any time.

• Performance of a contract. We need your personal information to provide you with

dog related services requested by you, or to respond to your inquiries. In other

words, so we can perform our contract with you or take steps at your request before

entering into one. For example, we need your email address and contact information

so that we can reach out to you.

• Legal obligation. We have a legal obligation to use your personal information, such

as to comply with applicable tax and other government regulations or to comply with

a court order or binding law enforcement request.

6. How we share your personal information

We share personal information in the following ways:

• Users. We share with our Users data regarding usage by End Users of their sites.

For example, we provide a User with information about what web page the End User

visited before coming to their site and how their End Users interacted with their site.

This is so Users can analyze the usage of their sites and improve their services.

• Payments Services third party service providers. If you use the Squarespace

Payments Services through the Services, in accordance with the Squarespace

Payments Terms, we may use certain third party service providers (including Stripe,

Sift and Plaid) to: (i) operate and provide the Squarespace Payments Services, (ii)

provide Processing Services, (iii) perform administrative payment functions, (iv)

perform individual identity or bank verification, and (v) prevent or investigate

suspected risk, fraud, security threats, illegal and malicious activity or violations of

the Squarespace Payments Terms.

7. Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may

have the right to access, update, change or delete personal information.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal

information from our systems when you ask us to delete it. We also will retain personal

information in order to comply with the law, protect our and others’ rights, resolve disputes or

enforce our legal terms or policies, to the extent permitted under applicable law.

You may have the right to restrict or object to the processing of your personal information or

to exercise a right to data portability under applicable law. You also may have the right to

lodge a complaint with a competent supervisory authority, subject to applicable law. If you

are subject to EU data protection laws, we suggest you lodge any such complaints with our

lead supervisory authority:

Irish Data Protection Commissioner

Data Protection Commission

21 Fitzwilliam Square South, Dublin 2, D02 RD28 

Ireland

Phone 01 7650100 & 1800437 737

Email: info@dataprotection.ie

If you are a resident of the United Kingdom (the “UK”) or otherwise subject to UK data

protection laws, you may lodge such complaints with the UK supervisory authority:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9

5AF United Kingdom, Phone 0303 123 1113, Live Chat

Additionally, if we rely on consent for the processing of your personal information, you have

the right to withdraw it at any time and free of charge. When you do so, this will not affect the

lawfulness of the processing before your consent withdrawal.

Our Cookie Policy explains how you can manage cookies and similar technologies.

If you are an End User of one of our User’s sites, you should contact them to exercise your

rights with respect to any information they hold about you which they control.

8. How we protect your personal information

Woofwolds website is hosted by Squarespace. While no service is completely secure,

Squarespace security team are dedicated to keeping personal information safe.

Squarespace maintain administrative, technical and physical safeguards that are intended to

appropriately protect against accidental or unlawful destruction, accidental loss,

unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful

form of processing, of the personal information in our possession. Squarespace employs

security measures such as using firewalls to protect against intruders, building redundancies

throughout our network (so that if one server goes down, another can cover for it) and

testing for and protecting against network vulnerabilities.

9. How we retain your personal information

Woofwolds retain personal information regarding you or your use of the Services for as long

as needed to provide you or our Users with the Services. We also retain personal

information for as long as necessary to achieve the purposes described in this Privacy

Policy, for example, to comply with our legal obligations, to protect us in the event of

disputes and to enforce our agreements and to protect our and others’ interests.

The precise periods for which we keep your personal information vary depending on the

nature of the information and why we need it. Factors we consider in determining these

periods include the minimum required retention period prescribed by law or recommended

as best practice, the period during which a claim can be made with respect to an agreement

or other matter, whether the personal information has been aggregated or pseudonymized,

and other relevant criteria.

We don’t immediately delete your personal information when your booking or sessions is

completed, expires or you cancel all Paid Services. Instead, we keep your personal

information for a reasonable period of time, so it will be there for you if you come back.

Please note that in the course of providing the Services, we collect and maintain aggregated,

anonymized or de-personalized information which we may retain indefinitely.

10. Data transfers

Since we are hosted by Squarespace there may be limited circumstances where personal

information that you submit through the Services may be transferred to countries other than

where you live, such as, for example, to Squarespace servers in the U.S. We also store

personal information locally on the devices you use to access the Services. Your personal

information may be transferred to countries that do not have the same data protection laws

as the country in which you initially provided the information. For example, data we store

may be accessible to law enforcement and national security authorities under certain

circumstances.

We rely upon a number of means to transfer personal information which is subject to: (a) the

European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the

GDPR; or (b) applicable UK data privacy laws in accordance therewith. References to GDPR

and its provisions include the GDPR as amended and/or incorporated into UK law. These

include:

• Standard data protection clauses. We transfer, in accordance with Article 46 of the

GDPR, personal information to recipients that have entered into the European

Commission approved contract for the transfer of personal data outside the

European Economic Area (“EEA”). We transfer, in accordance with UK law, personal

information to recipients that have entered into the UK Information Commissioner’s

Office approved international data transfer agreement and the UK addendum to such

European Commission approved contract.

• Other means. We may, in accordance with Articles 45 and 46 of the GDPR, transfer

personal information to recipients that are in a country the European Commission or

a European or UK data protection supervisory authority has confirmed, by decision,

offers an adequate level of data protection, pursuant to an approved certification

mechanism or code of conduct, together with binding, enforceable commitments from

the recipient to apply the appropriate safeguards, including as regards data subjects’

rights, or to processors which have committed to comply with binding corporate rules.

• Data Privacy Frameworks. We transfer personal data to Squarespace, Inc. in the US

from, as applicable, the EEA, Switzerland and the UK pursuant to the EU-U.S. Data

Privacy Framework, the Swiss-U.S. Data Privacy Framework and the UK Extension

to the EU-U.S. Data Privacy Frameworks (each individually and jointly, the “Data

Privacy Frameworks”). In accordance with Article 45 of the GDPR, an adequacy

decision was adopted for the EU-U.S., Swiss-US and UK Extension to the EU-US

Data Privacy Frameworks.

11. Data Privacy Frameworks

Woofwolds uses the Squarespace hosting platform and Squarespace, Inc. complies with the

Data Privacy Frameworks to provide a legal basis for transfers of personal data to

Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK.

Squarespace, Inc. has certified its compliance to the Data Privacy Frameworks. 

Squarespace, Inc.’s certification extends to its processing of personal information (received

from the EEA, UK and Switzerland under the Data Privacy Frameworks) of the type and for

the purposes described in this Privacy Policy. This Privacy Policy also describes the types of

third parties to which personal information is disclosed (and the purposes for such),

individual’s right of access, the choice and means offered to limit the use and disclosure of

personal information and that personal information is disclosed in response to legal requests

by public authorities where necessary, including to meet national security or law enforcement

requirements.

Squarespace, Inc. is committed to treating personal information received from the EEA,

Switzerland and the UK pursuant to the applicable Data Privacy Framework in accordance

with the principles thereof (the “DPF Principles”). You can find our certification here and you

can learn more about the Data Privacy Frameworks (as determined based upon the country

from which the personal information was received) and DPF Principles by visiting

https://www.dataprivacyframework.gov/.

13. Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our

business operations or any other reason we determine is necessary or appropriate. When

we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post

it on our sites. If we make material changes to it or the ways we process personal

information, we’ll notify you.

We encourage you to check back periodically to review this Privacy Policy for any changes

since your last visit. This will help ensure you better understand your relationship with us,

including the ways we process your personal information.

14. How to contact us

If you have questions, comments or complaints about this Privacy Policy or our privacy

practices or if you would like to exercise your rights and choices, please email us

at: info@woofwolds.com

If you are a resident of or have your principal place of business in the UK, you may prefer to

write to Woofwolds Ltd at: Cca, Sussex Innovation Centre, Science Park Square, Brighton,

East Sussex, England, BN1 9SB.